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Course Length:
5 Days
Course Description:
Integrating Cisco Unified Communications Applications (CAPPS) v8.0 teaches learners the integration options of Cisco Unified Presence, Cisco Unity Express, and Cisco Unity Connection. It describes voice messaging deployment scenarios, Cisco Unified Presence features, and troubleshooting mechanisms as well as Cisco Unified Presence and Cisco Unified Personal Communicator integration options with Cisco Unified Communications Manager.
Who Should Attend:
The primary students for this course are Network administrators and network engineers and CCNP Voice candidates. The secondary students for this course are Systems engineers.
Benefits of Attendance:
Upon completion of this course, students will be able to:
  • Describe voice-mail integration options and requirements
  • Implement Cisco Unity Connection in a Cisco Unified Communications Manager deployment
  • Describe how to implement Cisco Unity Express in a Cisco Unified Communications Manager Express deployment
  • Implement voice-mail networking using VPIM
  • Implement Cisco Unified Presence and Cisco Unified Personal Communicator
Prerequisites:
Students should have working knowledge of converged voice and data networks, basic knowledge of Cisco IOS gateways, and working knowledge of Cisco Unified Communications Manager and Cisco Unity Connection.
Course Outline:
  • Module 1: Introduction to Voice Mail
    1. Voice-Mail Integration Overview
    2. General Requirements for Voice-Mail Integration
  • Module 2: Cisco Unity Connection in a Cisco Unified Communications Manager Environment
    1. Integrating with Cisco Unified Communications Manager
    2. Configuring the Cisco Unity Connection System
    3. Using Cisco Unity Connection Partitions and Search Spaces
    4. Implementing Cisco Unity Connection Call Management
    5. Configuring Cisco Unity Connection Users
    6. Monitoring and Troubleshooting Cisco Unity Connection
    7. Lab 2-1: Integrating Cisco Unity Connection with Cisco Unified Communications Manager
    8. Lab 2-2: Configuring Cisco Unity Connection System Settings
    9. Lab 2-3: Implementing Cisco Unity Connection Partitions and Search Spaces
    10. Lab 2-4: Implementing Cisco Unity Connection Call Management
    11. Lab 2-5: Configuring Cisco Unity Connection Users
    12. Lab 2-6: Troubleshooting Cisco Unity Connection (Optional)
  • Module 3: Cisco Unity Express Implementation in Cisco Unified Communications Manager Express Environment
    1. Understanding Cisco Unity Express
    2. Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
    3. Configuring the Cisco Unity Express System
    4. Configuring Cisco Unity Express Users
    5. Understanding Cisco Unity Express AutoAttendant
    6. Troubleshooting Cisco Unity Express
    7. Lab 3-1: Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
    8. Lab 3-2: Configuring Cisco Unity Express System Settings
    9. Lab 3-3: Configuring Cisco Unity Express Users
    10. Lab 3-4: Implementing Cisco Unity Express AutoAttendant
    11. Lab 3-5: Troubleshooting Cisco Unity Express (Optional)
  • Module 4: Voice Profile for Internet Mail Implementation
    1. Understanding VPIM
    2. Implementing VPIM in Cisco Unity Connection
    3. Implementing VPIM in Cisco Unity Express
    4. Lab 4-1: Implementing VPIM in Cisco Unity Connection and Cisco Unity Express
  • Module 5: Cisco Unified Presence Implementation
    1. Understanding Cisco Unified Presence
    2. Understanding Cisco Unified Presence Components and Communication Flows
    3. Integrating Cisco Unified Presence
    4. Configuring Cisco Unified Presence Features and Implementing Cisco Unified Personal Communicator
    5. Verifying and Troubleshooting Tools for Cisco Unified Presence Components
    6. Lab 5-1: Integrating Cisco Unified Presence with Cisco Unified Communications Manager
    7. Lab 5-2: Configuring Cisco Unified Presence Features and Implementing Cisco Unified Personal Communicator
    8. Lab 5-3: Troubleshooting and Verifying Cisco Unified Presence Components (Optional)