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Course Length:
40 Hours
Course Description:
This course covers the core skills and activities of a small team leader operating in support of a project. The project management concepts required to support the lead of a project manager include roles, vocabulary, key processes, and major tools. The role of the team leader in the context of the team and the project are defined in detail. Key support skills in communications, conflict management, and motivation are also addressed.
Who Should Attend:
This course is for Project Team Members who need to meet the Federal Acquisition Certification for Program and Project Management (FAC-P/PM) program core training requirements.
Benefits of Attendance:
Upon completion of this course, students will be able to:
  • Define project components to the task level in preparation for developing the Work Breakdown Structure (WBS).
  • Describe the process for development of the project, the project scope, environmental, safety and occupational health, and security measures.
  • Participate in the development of an Integrated Master Plan.
  • Apply effective oral and written communications.
  • Describe the roles and functions of membership in a working group or project oriented team.
  • Manage team conflict in a productive manner.
Prerequisites:
Students should have at least one year of project management experience within the last five years.
Course Outline:
  • The Project Management Process
    1. High Level Definition
    2. Intended Effects
    3. Key Roles and Responsibilities
    4. Stages of Progression
    5. Structuring the Manager’s Activities
  • Work Breakdown Structures
    1. Task Identification
    2. Structuring the Decomposition
    3. Determining an Appropriate Level of Detail
  • Project Plan Components
    1. Activity Duration Estimates
    2. Work Breakdown Schedule
    3. Network Diagram
    4. Project Baseline
    5. Resource Calendars
    6. Resource Requirements
    7. Activities Parameters
    8. Project Integrated Master Plan
    9. Entry to MS Project
  • Total Cost of Ownership
    1. Defining
    2. Quantifying
    3. Estimation
    4. Role in Life Cycle Costing
  • Risk Management
    1. Process
    2. Risk Identification Techniques
    3. Risk Valuation
    4. Risk Ranking
    5. Selection of Risks for Active Management
    6. Contingency Planning
  • Systems Life Cycle Management Concepts
    1. IT Specific Models
    2. Application to Information Systems
  • Roles and Characteristics of the Leader
    1. Leadership versus Management
    2. Problem Solving
    3. Conflict Management
    4. Interpersonal Skills
    5. Resilience
    6. Flexibility
  • Communication Styles
    1. Introduction to DISC
    2. Knowing your DISC Type
    3. Determining the DISC Types of Others
    4. Using DISC to Improve Communication
  • Written Communication
    1. Defined
    2. Modes and Methods
    3. Context
    4. Intended Outcomes
    5. Confirming Outcomes
  • Written Communications
    1. Designing Written Reporting Systems
    2. Using Written Reporting Systems
    3. Adjusting and Evolving Reporting Systems
  • Managing Meetings
    1. Agendas
    2. Structure
    3. Ground Rules
    4. The Follow Up Cycle
  • Interpersonal Skills
    1. Understanding, Courtesy, Tact, Empathy
    2. Developing and Maintaining Relationships
    3. Dealing with Difficult People
    4. Relating to People from Varied Backgrounds
    5. Sensitivity to Individual Differences
  • Managing Conflict
    1. Defining Conflict
    2. Locating Conflicts Early
    3. Root Cause Analysis
    4. Effective Conflict resolution
    5. Ineffective Conflict Resolution
    6. Techniques for Resolving Conflict
    7. Communicating to Preempt Conflict
  • Accountability
    1. Establishing Standards
    2. Living Your Standards
    3. Owning Your Mistakes
    4. Working Within the System
  • Team Performance Assessment
    1. The Tuckman Model
    2. Frequency
    3. Metrics
    4. Feedback
    5. Troubleshooting
  • Team Motivation
    1. The Powers of the Team Leader
    2. Management Styles
    3. Follower Styles
    4. Maslow
    5. McGregor
    6. Herzberg