DCUFI v5.0 - Implementing Cisco Data Center Unified Fabric

The Implementing Cisco Data Center Unified Fabric (DCUFI) v5.0 is a five-day instructor-led training course designed for Systems and Field Engineers, Consulting Systems Engineers, Technical Solutions Architects, and Cisco Integrators and Partners who install and implement the Cisco Nexus 7000 and 5000 Series switches and the Cisco Nexus 2000 Series Fabric Extenders. This course covers the key components and procedures needed to install, configure, and manage the Cisco Nexus 7000, 5000, 2000, and MDS Series switches in the network and SAN environment.

DCNX1K v2.0 - Configuring the Cisco Nexus 1000V

Configuring the Cisco Nexus 1000V is a three-day instructor-led training program designed for systems and field engineers who install and implement the Cisco Nexus 1000V Switch. The course covers the key components and procedures you need to know to install, configure, manage, and troubleshoot the Cisco Nexus 1000V Switch. Version 2.0 of this course is an update that covers the feature differences between version 4.2(1)SV1(4a) and version 4.2(1)SV1(5.1). Labs and Courseware are updated in this version of the course. Additionally time is spent discussing the highlights of emerging features of the Cisco Nexus 1000V.

DCUCD v5.0 - Data Center Unified Computing Design

The Designing Cisco Data Center Unified Computing (DCUCD) v5.0 course enables engineers to choose and design scalable, reliable, and intelligent data center unified computing and virtualization solutions, based on the Cisco Unified Computing System (UCS) product portfolio as a centerpiece, integrated with contemporary virtualization solutions (for example, VMware vSphere, VMware View, Microsoft Hyper-V, Citrix XenServer, Citrix XenDesktop, Red Hat Kernel-Based Virtual Machine [KVM], and so on), operating systems (for example, Microsoft Windows and Linux), and applications (database, collaboration, and so on). The course describes the data center unified computing and virtualization solutions based on the Cisco data center unified computing product portfolio, explains how to evaluate existing data center computing solutions and determine the requirements, and design Cisco data center unified computing solutions.

DCUCI v5.0 - Implementing Cisco Data Center Unified Computing

Implementing Cisco Data Center Unified Computing (DCUCI) is designed to serve the needs of engineers and technicians who implement Cisco Unified Computing System (UCS) B-Series Blade Servers and Cisco UCS C-Series Rack-Mount Servers. DCUCI v5.0 guides learners through rack installation and provisioning of server hardware, operating systems, hypervisors, and applications. Much of the content is devoted to management and maintenance. DCUCI v5.0 covers the implementation and operation of Cisco UCS in the data center.

UC-UCS v4.5 - Installing Cisco UC on UCS in a Virtualized Environment

In the past two years, Cisco has made a concerted effort to move many of its applications from dedicated servers to a virtual environment. This five day training event is intended for individuals who are interested in learning the fundamentals of supporting UC applications in a UCS virtualized environment. The course will cover both the Unified Computing System B Series servers and the stand alone C Series servers. The four main areas of study will be system preparation (B series and C series), ESXi deployment, Unified Communications applications in ESXi, and the Nexus 1000v virtual Ethernet switch. While this course is written with Unified Communications as its focus, anyone with a desire to learn the fundamentals of these topics would benefit from this course. Unlike traditional server based installations, the next generation of Unified Communications applications will install in a virtualized environment (VMware ESXi) on either standalone C series servers or the integrated Cisco Unified Computing System platform. While C series servers are configured directly, Cisco UCS servers can be configured through the UCS Manager (UCSM) using Service Profiles. This training includes a brief discussion of the changing Data Center server environment, where the Cisco UCS system fits into this environment, and LAN and storage (SAN) considerations. An overview of the UCS products will be provided, with emphasis on the advantages the UCS Manager brings to server provisioning. Server provisioning, through the use of easy-to-configure Service Profiles, will also be covered in detail, along with supporting labs. The lab exercises will include initializing both B and C series servers. This will include the Fabric Interconnects within UCS and the CIMC for C series servers. VMware ESXi is an integral part of this installation. The various flavors of ESXi are discussed along with the features that are supported in current UC applications. The concepts and methods of virtual Ethernet traffic are covered in detail to provide a good understanding of how ESXi changes the access layer of the network and how it can be configured. The lab exercises will include installing ESXi on both UCS (B series) and C series serves. VMware vCenter, VMware networking, iSCSI SAN access and vMotion will be explored. UC on UCS specific considerations will then be covered, including design requirements, VMware OVF templates, caveats, recommendations, etc. Unified Communications installation within ESXi and migration from MCS 7800 series servers to Virtual Machines will be covered. A troubleshooting section relating to UC application in a virtual environment will also be covered. Lab exercises will include installing a Cisco Unified Communications Manager subscriber in ESXi, database verification and vMotion. A frequent addition to a VMware installation is the Nexus 1000v virtual switch. The Nexus 1000v allows traditional networking personnel to have Virtual Machine level network visibility using a familiar Command Line Interface (CLI) interface. An overview of the Nexus 1000v, installation and configuration are covered in this course. Practical labs include installation of the VSM and VEM, integration with vCenter and configuration of the port profiles. Lectures will be complemented by hands-on labs: Note: Each class lab environment consists of a Unified Computing System and stand-alone C-series servers. Each pod will configure one B-series server and one C-series server. ESXi will be installed on each server and they will be controlled by VMware vCenter. All subsequent labs will build on this foundation.

ACEAP v1.0 - Cisco Application Control Engine Appliance

Implementing the Cisco ACE Appliance is a four-day, instructor-led, lecture and lab course. You will learn how to deploy and configure the Cisco Catalyst 4710 Application Control Engine (ACE) Appliance. This course covers all of the key features of the Cisco ACE appliance, including resource virtualization and management, server load balancing (Layer 2-4 and Layer 7), Secure Sockets Layer (SSL) termination and offload, and security features like application-layer inspection and fixups.

ACESM v2.0 - Implementing the Application Control Engine Service Module

Implementing the Application Control Engine Service Module (ACESM) is a four-day, instructor-led, lecture and lab course that teaches learners how to design, deploy, and optimize intelligent network services using the Cisco ACE Application Control Engine Module for Catalyst 6500 Switches. This course covers all of the key features of the Cisco ACE 2.0 software, including resource virtualization and management, server load balancing (Layer 2 to 4 and Layer 7), Secure Sockets Layer (SSL) termination and offload, and security features like application-layer inspection and fixups.

DCNX5K v2.1 - Configuring Cisco Nexus 5000 Switches

Configuring Cisco Nexus 5000 Switches (DCNX5K) v2.1 is a 5-day ILT training program that is designed for systems and field engineers, consulting systems engineers, technical solutions architects, and Cisco integrators and partners who implement and configure Cisco Nexus 5000 Series Switches and Cisco Nexus 2000 Series Fabric Extenders. The course provides the key components and procedures that are needed to install, configure, manage, and troubleshoot Cisco Nexus 5000 Series Switches and Cisco Nexus 2000 Series Fabric Extenders in the LAN, SAN, and unified fabric environments.

DCNX7K v2.1 - Implementing the Cisco Nexus 7000

This course is a 5-day ILT training program that is designed for systems and field engineers who install and implement Cisco Nexus 7000 Series Switches. This course covers the key components and procedures you need to know to configure, manage, and troubleshoot the Cisco Nexus 7000 Switch platform.

VMS-ICM v5.1 - VMware vSphere: Install, Configure, Manage

Through hands-on labs, this course explores installation, configuration, and management of VMware vSphere, which consists of VMware vSphere ESXi and VMware vCenter Server. This course is based on ESXi 5.1 and vCenter Server 5.1. Completion of this course satisfies the prerequisite for the VMware Certified Professional - Datacenter Virtualization (VCP-DV).

DCUFD v5.0 - Designing Cisco Data Center Unified Fabric

The Designing Cisco Data Center Unified Fabric (DCUFD) v5.0 is a five-day instructor-led course aimed at providing data center designers with the knowledge and skills needed to design scalable, reliable, and intelligent data center unified fabrics, and virtualization solutions based on the Cisco Fabric Extenders (FEXs), Fibre Channel over Ethernet (FCoE), Cisco FabricPath, and equipment and link virtualization technologies. The course describes the Cisco Data Center Unified Fabric solutions, and explains how to evaluate existing data center infrastructure, determine the requirements, and design the Cisco Data Center Unified Fabric solution based on Cisco products and technologies.

CWAAS v3.0 - Cisco Wide-Area Application Services

Cisco Wide-Area Application Services (CWAAS) v3.0 is an instructor-led course presented by Cisco training partners. This course will teach learners how to design and deploy a solution using Cisco WAAS that improves application performance over the WAN while enabling infrastructure consolidation. The learner will also understand Cisco WAAS optimization technology, design considerations, network integration, and system troubleshooting aspects.

DCICN 1.0 - Introducing Cisco Data Center Networking

In this course you will be introduced to the three primary technologies that are used in the Cisco data center. Through hands-on labs, you will focus on viewing configurations, but not making configuration changes or creating new topologies. This course is targeted for individuals that will perform only basic configuration tasks.

DCICT 1.0 - Introducing Cisco Data Center Technologies

DCICN and DCICT will introduce the students to the Cisco technologies that are deployed in the Data Center: unified computing, unified fabric, and network services. The introductory level of knowledge that is taught in these courses is targeted for individuals who can perform only the more basic configuration tasks. The course labs will focus on verifying configurations, with selected exercises involving making configuration changes or designing new topologies.

ICND1 v2.0 - Interconnecting Cisco Networking Devices Part 1

Interconnecting Cisco Networking Devices, Part 1 (ICND1) v2.0 is a five-day, instructor-led training course that teaches learners how to install, operate, configure, and verify a basic IPv4 and IPv6 network, including configuring a LAN switch, configuring an IP router, connecting to a WAN, and identifying basic security threats. This course can be followed by the Interconnecting Cisco Networking Devices, Part 2 (ICND2) v2.0 course, which covers topics in more depth and teaches learners how to perform basic troubleshooting steps in enterprise branch office networks, preparing learners for Cisco CCNA certification.

ICND2 v2.0 - Interconnecting Cisco Networking Devices Part 2

The Interconnecting Cisco Networking Devices, Part 2 (ICND2) v2.0 course provides entry-level network administrators, network support, and help desk technicians with the knowledge and skills needed to install, configure, operate, and troubleshoot a small enterprise network. ICND2. ICND2 v2.0 focuses on understanding redundant topologies, troubleshooting common networking issues, configuring EIGRP and multiarea OSPF in both IPv4 and IPv6, understanding WAN technologies, and becoming familiar with device management and Cisco licensing. The student will encounter more troubleshooting and more lab time than with the previous version of ICND2.

CCNAX v1.1 - Interconnecting Cisco Networking Devices: Accelerated (With Exam Voucher)

Interconnecting Cisco Networking Devices: Accelerated (CCNAX) v1.0 is an extended hours instructor-led boot camp that provides students with the knowledge and skills necessary to install, operate, and troubleshoot a small to medium-sized network, including connecting to a WAN and implementing network security. This course is the equivalent of Interconnecting Cisco Network Devices Part 1 v1.0 and Interconnecting Cisco Network Devices Part 2 v1.0 together. The ideal candidate would be someone who has worked in a data network environment (PC support/helpdesk or network operations/monitoring), and has had hands-on experience, though no formal training, with Cisco IOS devices. This boot camp will serve to review and expand on what the candidate already knows and add to it, the detailed configuration and implementation of Cisco IOS devices. Prospective CCNAX v1.0 students should prepare themselves for course days consisting of at least 10 hours and as long as 12 hours. Homework will be assigned and reviewed daily. Those new to networking and to Cisco IOS should consider taking the ICND1 and ICND2 classes instead of CCNAX v1.0.

IP6FD v3.0 - IPv6 Fundamentals, Design, and Deployment

The IPv6 Fundamentals, Design, and Deployment (IP6FD) v3.0 course is an instructor-led course that is presented by Cisco Learning Partners to their end-user customers. This five-day course aims at providing network engineers and technicians that are working in the enterprise sector with the knowledge and skills that are needed to study and configure Cisco IOS Software IPv6 features. The course also provides an overview of IPv6 technologies, covers IPv6 design and implementation, describes IPv6 operations, addressing, routing, services, transition, and deployment of IPv6 in enterprise as well as in service provider networks, and includes case studies useful for deployment scenarios.

ROUTE v1.0 - Implementing Cisco IP Routing

Implementing Cisco IP Routing (ROUTE) v1.0 is an instructor-led training course presented by Cisco training partners to their end customers. This five-day course is designed to help students prepare for Cisco CCNP® certification. The ROUTE course is a component of the CCNP curriculum. The ROUTE course is designed to provide professionals of medium to large network sites with information on the use of advanced routing in implementing scalability for Cisco routers that are connected to LANs and WANs. The goal is to train professionals to dramatically increase the number of routers and sites using these techniques instead of redesigning the network when additional sites or wiring configurations are added. The ROUTE training reinforces the instruction by providing students with hands-on labs to ensure they thoroughly understand how to implement advanced routing within their networks.

SWITCH v1.0 - Implementing Cisco Switched Networks

Implementing Cisco Switched Networks (SWITCH) v1.0 is a five-day instructor-led training course, designed to help students prepare to plan, configure, and verify the implementation of complex enterprise switching solutions for campus environments using the Cisco Enterprise Campus Architecture. These skills are validated in the Cisco CCNP® Routing and Switching certification, a professional-level certification specializing in the routing and switching field. This course is a component of the Cisco CCNP Routing and Switching curriculum. This course is designed to give students a firm understanding of how to manage switches in an enterprise campus environment. This training class reinforces the instruction by providing students with hands-on labs.

TSHOOT v1.0 - Troubleshooting and Maintaining Cisco IP Networks

Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) v1.0 is an instructor-led training course that is presented by Cisco training partners to customers who use Cisco products. This five-day course is designed to help network professionals improve the skills and knowledge that they need to maintain their network and to diagnose and resolve network problems quickly and effectively. It also assists the network professional in preparing for Cisco CCNP® certification. This course is a component of the CCNP curriculum. The course is designed to teach professionals who work in complex network environments the skills that they need to maintain their networks and to diagnose and resolve network problems quickly and effectively. The course will provide information about troubleshooting and maintaining particular technologies, as well as procedural and organizational aspects of the troubleshooting and maintenance process. A large part of the training will consist of practicing these skills and reinforcing the concepts by putting them to use in a controlled environment. At the end of the course, the students will have increased their skill level and developed a set of best practices that are based on their own experience and the experiences of other students and that they can take back to their organizations.

ARCH v2.1 - Designing Cisco Network Service Architectures

The Designing Cisco Network Service Architectures (ARCH) v2.1 course is a five-day instructor-led course. The aim of the course is to enable learners to perform the conceptual, intermediate, and detailed design of a network infrastructure that supports desired network solutions over intelligent network services, in order to achieve effective performance, scalability, and availability. This course enables learners, by applying solid Cisco network solution models and recommended design practices, to provide viable, stable enterprise internetworking solutions. The course presents concepts and examples that are necessary to design converged enterprise networks. Advanced network infrastructure technologies, such as virtual private networks (VPNs) and other security solutions, are also covered.

DESGN v2.1 - Designing for Cisco Internetwork Solutions

Designing for Cisco Internetwork Solutions (DESGN) v2.1 is an instructor-led course presented by Cisco Systems, Inc., training partners. This five-day course will enable learners to gather customer internetworking requirements, identify solutions, and design the network infrastructure and elements to ensure the basic functionality of the proposed solutions. The purpose of this course is to provide learners with the knowledge and skills to achieve associate-level competency in network design. The DESGN course is the first course in a design curriculum that supports the design certification track. The course focuses on the technology and methods currently available.

UCA v8.5 - Unity Connection Administration

Unity Connection Administration (UCA) v8.5 describes Cisco Unity Connection administration features, options, and configuration settings as they apply to the administrator. The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection version 8.5 system. Students that require skills beyond administration where engineering, integration, and networking skills are required should consider the Implementing Cisco Unity Connection (IUC) course. This course provides an understanding of latest Cisco Unity Connection version 8.5 features such as Unified Messaging concepts and implementation, including Single Inbox, Text to Speech, and calendars.

CIPT1 v8.0 - Implementing Cisco Unified Communications Manager Part 1

Implementing Cisco Unified Communications Manager, Part 1 (CIPT1) v8.0 prepares you for implementing a Cisco Unified Communications Manager solution at a single-site environment. This course focuses primarily on Cisco Unified Communications Manager Version 8.0, which is the call routing and signaling component for the Cisco Unified Communications solution. You will perform post-installation tasks, configure Cisco Unified Communications Manager, implement Media Gateway Control Protocol (MGCP) and H.323 gateways, and build dial plans to place on-net and off-net phone calls. You will also implement media resources, Cisco IP Phone Services, Cisco Unified Communications Manager native presence, and Cisco Unified Mobility.

CIPT2 v8.0 - Implementing Cisco Unified Communications Manager, Part 2

Implementing Cisco Unified Communications Manager, Part 2 (CIPT2) v8.0 prepares you for implementing Cisco Unified Communications solution in a multisite environment. It covers globalized call routing, Cisco Service Advertisement Framework (SAF) and Call Control Discovery (CCD), tail-end hop-off (TEHO), Cisco Unified Survivable Remote Site Telephony (SRST), and mobility features such as Device Mobility and Cisco Extension Mobility. You will apply a dial plan for a multisite environment including TEHO, configure survivability for remote sites during WAN failure, and implement solutions to reduce bandwidth requirements in the IP WAN. You will also enable Call Admission Control (CAC), including Session Initiation Protocol (SIP) Preconditions and automated alternate routing (AAR).

CVOICE v8.0 - Implementing Cisco Voice Communications and QoS

Implementing Cisco Voice Communications and QoS (CVOICE) v8.0 teaches learners about voice gateways, characteristics of VoIP call legs, dial plans and their implementation, basic implementation of IP phones in Cisco Unified Communications Manager Express environment, and essential information about gatekeepers and Cisco Unified Border Element. The course provides the learners with voice-related quality of service (QoS) mechanisms that are required in Cisco Unified Communications networks.

CMA v8.5 - Communications Manager Administration

Communications Manager Administration (CMA) v8.5 provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. This course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, phone features and services, which are all important to supporting IP telephony in the enterprise network. The course focuses on Cisco Unified Communications Manager version 8.5. The course is geared to individuals that will be using and managing the system and performing administration for level 1 and beginning level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involve routers, switches, or Cisco IOS software configuration. This course includes various lab exercises to apply what was learned in each preceding lesson. Labs begin with a newly installed publisher. The only element that is preconfigured is two MGCP gateways, for the headquarters (HQ) and branch (BR), and an intercluster trunk pointing to the neighbor’s pod. Therefore, the student will become familiar with all the various concepts through configuration of the elements in the lab environment.

CAPPS v8.0 - Integrating Cisco Unified Communications Applications

Integrating Cisco Unified Communications Applications (CAPPS) v8.0 teaches learners the integration options of Cisco Unified Presence, Cisco Unity Express, and Cisco Unity Connection. It describes voice messaging deployment scenarios, Cisco Unified Presence features, and troubleshooting mechanisms as well as Cisco Unified Presence and Cisco Unified Personal Communicator integration options with Cisco Unified Communications Manager.

TVOICE v8.0 - Troubleshooting Cisco Unified Communications

Troubleshooting Cisco Unified Communications (TVOICE) v8.0 prepares network professionals with the knowledge and skills that are required to troubleshoot Cisco Unified Communications systems and solutions in enterprise, midmarket, and commercial deployments in single-site and multisite environments. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Unified Communications Manager.

ICOMM v8.0 - Introducing Cisco Voice and Unified Communications Administration

Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 teaches learners how to maintain and operate a Cisco Unified Communications solution that is based on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. This course provides the learners with the knowledge and skills to achieve associate-level competency in Cisco Unified Communications. This course introduces the architecture, components, functionalities, and features of Cisco Unified Communications solutions and describes how daily job tasks, such as system monitoring, moves, adds, and changes are performed on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence.

QOS v2.3 - Implementing Cisco Quality of Service

Implementing Cisco Quality of Service (QOS) v2.3 provides learners with in-depth knowledge of quality of service (QoS) requirements, conceptual models such as best effort, Integrated Services (IntServ) and Differentiated Services (DiffServ), and the implementation of QoS on Cisco IOS platforms. The curriculum covers the theory of QoS, design issues, and configuration of various QoS mechanisms to facilitate the creation of effective administrative policies providing QoS. Case studies and lab exercises included in the course help learners to apply the concepts mastered in individual modules to real-life scenarios. The course also gives learners design and usage rules for various advanced QoS features and the integration of QoS with underlying Layer 2 QoS mechanisms. This gives learners the opportunity to design and implement efficient, optimal, and trouble-free multiservice networks. Upon completion of this course, the learner will be able to identify, describe, and correctly implement the appropriate QoS mechanisms that are required to create an effective administrative policy providing QoS.

UCAD v8.0 - Unified Communications Architecture and Design

Unified Communications Architecture and Design (UCAD) v8.0 provides an overview of all the components of a Cisco Unified Communications solution and demonstrates how to effectively engineer and design a Cisco Unified Communications call control solution.

IUC v8.0 - Implementing Cisco Unity Connection

Implementing Cisco Unity Connection (IUC) v8.0 describes Cisco Unity Connection installation, networking, and advanced features, options, and configuration settings. The course presents Cisco Unity Connection with the focused goal of providing engineers and installers with the necessary skills to perform installation and setup of the Cisco Unity Connection 8.x system. This course also includes the Administering Cisco Unity Connection (AUC) course materials as part of the entire course on days 4 & 5.

CIEV1 - CIE 360 Voice - ILT Workshop 1

Cisco 360 CCIE® Voice Advanced Workshop 1 (CIEV-1v1.0) teaches you how to use an expert-level problem-solving process, including options analysis, to support complex Cisco Unified Communications technologies and topologies. The course is part of a blended learning curriculum that aids you in preparation for the CCIE Voice Lab Exam. CIEV-1 includes two 8-hour Performance Assessment Labs. Hands-on lab exercises comprise about 60 percent of the course, and instructor-led lectures comprise about 40 percent. Course time begins at 8:30 a.m. (0830) daily and continues into the late afternoon or evening. Course time that extends late into the day is primarily dedicated to hands-on lab assignments. You may have the option to perform these assignments inside or outside of the classroom. On the last day of class, the course ends between 4:30 and 5:00 p.m. (1630 and 1700).

ACUCM w/AUC - Administering Cisco Unified Communications Manager and Unity Connection v8.0

Administering Cisco Unified Communications Manager (ACUCM) v8.0 provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. This course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. The course focuses on Cisco Unified Communications Manager version 8.x. The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involve routers, switches, or Cisco IOS software configuration. Administering Cisco Unity Connection (AUC) v8.0 describes Cisco Unity Connection administration features, options, and configuration settings as they apply to the administrator. The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection version 8.x system.

UCCXD v4.0 - Deploying Unified Contact Center Express Software v8.0

This course, Deploying Cisco Unified Contact Center Express (UCCXD) v4.0, provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. This includes the deployment of Cisco Unified Contact Center Express (CCX) v8.0 and Cisco Unified IP Interactive Voice Response (IVR) as contact center solutions. Tasks include planning, installation and configuration, scripting, and troubleshooting.

CVPI v8.0 - Cisco Unified Customer Voice Portal Implementation

Cisco Unified Customer Voice Portal Implementation (CVPI) v8.0 defines the tasks necessary for the operation, administration, management, and provisioning of Cisco Unified Customer Voice Portal (CVP) as it is installed in a comprehensive Cisco Unified Intelligent Contact Management (ICM) Enterprise environment.

AUCCE v1.0 - Administering Cisco Unified Contact Center Enterprise Software v8.0

Administering Cisco Unified Contact Center Enterprise (AUCCE) is an instructor-led course presented by training partners to system engineers and customers who will be involved with day-to-day interaction with the Cisco Unified Contact Center Enterprise v8.0 (CCE) product. This course will give you an understanding of the Cisco Unified CCE v8.0 system, the Intelligent Contact Management (ICM) routing application, and Cisco Outbound Option. You will accomplish this by configuring the Cisco Unified CCE v8.0 software, use the ICM routing software to route calls from Cisco Unified IP IVR and from Cisco Unified Communications Manager. Additionally, you will use various ICM utilities to aid you in locating configuration errors and you will configure the Cisco Outbound Option.

DUCCE v1.0 - Deploying Cisco Unified Contact Center Enterprise Software v8.0

Deploying Cisco Unified Contact Center Enterprise (DUCCE) is an instructor-led course presented by training partners to system engineers and customers who will be involved with day-to-day interaction with the Cisco Unified Contact Center Enterprise v8.0 (CCE) product. This course will give you an understanding of the Unified CCE v8.0 deployment capabilities, processes, fault tolerance, installation, and performing basic troubleshooting. We will accomplish this by installing the Unified CCE v8.0 software and introducing Unified CCE v8.0 troubleshooting tools.

CUICAU v1.1 - Cisco Unified Intelligence Center for Advanced Users

The Cisco Unified Intelligence Center for Advanced Users v1.1 (CUICAU v1.1) course is a four-day instructor-led training (ILT) course. Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to simplify the task of creating and modifying reports. It also can manage disparate data sources and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families.

CUICEU v1.1 - Cisco Unified Intelligence Center for End Users

The Cisco Unified Intelligence Center for End Users v1.1 (CUICEU v1.1) course is a two-day instructor-led training (ILT) course. Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to make the task of creating and modifying reports easier on the customer and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families.

UEIME v2.0 - Unified E-Mail and Web Interaction Manager Enterprise

Cisco Unified E-Mail and Web Interaction Manager Enterprise (UEIME) v2.0 is intended for installation engineers, system administrators, database administrators, sales engineers, and others who are responsible for installing and maintaining the Cisco Unified Web and E-Mail Interaction Manager v4.4.1 installation, which includes a common platform and one or both of the following applications: Cisco Unified E-Mail Interaction Manager (EIM) and Cisco Unified Web Interaction Manager (WIM).

Administering Cisco Unified Contact Center Enterprise for CVP Environments (ACCE-CVP)

Administering Cisco Unified Contact Center Enterprise for CVP Environments (ACCE-CVP) {formerly called UCCE/ICM w/CVP} is an instructor-led course presented exclusively to system engineers and customers who will be involved with day-to-day interaction with the Cisco Unified Contact Center Enterprise v8.x (CCE) product deployed in a CVP environment. This course will give you an understanding of the Unified CCE v8.x from a Day 2 -Add/Move/Change perspective. We will accomplish this by performing basic and advanced UCCE administration and troubleshooting tasks that users will encounter in real world deployments. This course will also prepare students as a pre-requisite for the CVPI or DBUCCE-CVP courses, which both assume that the student is already familiar with the basic operation of Unified CCE (ICM). This is not always the case, and this course will serve as a stepping stone for further UCCE educational endeavors. This course is based on CCE version 8.X software, and (together with DBUCCE/CVP) replaces the previously known ICM Bootcamp and UCCE/ICM with CVP courses. If you run an older version of CCE, you will still benefit from this course and its content. If CVP doesn’t sound familiar to you, but IP-IVR does, refer to SLI’s IP-IVR version of this course - AUCCE. AUCCE and DUCCE are IP-IVR based courses, while ACCE-CVP and DBUCCE-CVP are CVP based courses.

ACCXSL 9.0 - Advanced Contact Center Express Scripting Labs v9.0

Advanced Contact Center Express Scripting Labs v9.0 (ACCXSL) is a 5-day instructor-led, lab-intensive course intended for experienced Unified Contact Center Express (CCX) administrators who need in-depth knowledge advanced scripting techniques using complex script steps to resolve sophisticated contact center requirements. This course addresses the steps in the Script Editor pallet as well as scripting techniques involving databases, HTTP, XML, VXML, Java Objects, and Desktop Administration. This course is intended to be a follow-on course to UCCXD, and replaces Unified Contact Center Advanced (UCCXA) class. ACCXSL introduces updated best practices, sophisticated steps, and modern concepts for deploying advanced contact center applications and techniques. The class utilizes Cisco Unified Contact Center Express 9.0 and highlights new application features and services. Unified CCX labs have been deployed on the latest UCS platforms using VMWare ESXi and vSphere technology.

ICSNS v4.2 - Implementing Cisco Storage Networking Solutions

Implementing Cisco Storage Networking Solutions (ICSNS) v4.2 is a five-day lecture and lab course using NX-OS v5.0.4, that provides learners with fundamental skills in implementing and troubleshooting Cisco storage networks. Course topics include installing and bringing up the switch, configuring virtual SANs (VSANs), domains, interfaces, and zones, implementing port channels, configuring management security, and basic troubleshooting. Students will also learn how to configure highly available Fibre Channel over IP (FCIP) tunnels and tune the performance of your FCIP links.

IASNS v4.2 - Implementing Cisco Advanced Storage Networking Solutions

Implementing Advanced Cisco Storage Networking Solutions (IASNS) v4.2 is a five-day lecture and lab course using NX-OS v5.0.4 that provides students with advanced skills in implementing and troubleshooting Cisco storage networks. This course focuses on advanced storage networking topics for the Cisco Multilayer Director Switch (MDS) family, including building virtual SAN fabrics, building heterogeneous SAN fabrics, configuring management and security services, configuring Internet Small Computer Systems Interface (iSCSI), and advanced troubleshooting skills. A significant portion of the course is devoted to troubleshooting.

DCSNS v4.2 - Designing Cisco Storage Networking Solutions

Designing Cisco Storage Networking Solutions (DCSNS) v4.2 is a five-day hands-on workshop that provides learners with advanced skills in designing Cisco storage networks. Students will learn about the key features of the Cisco MDS 9000 platform and how to leverage these features to build highly available, extensible, intelligent SANs with connectivity to Cisco Nexus 5000 Series Switches and Cisco Unified Computing System in a unified fabric. This course includes hands-on labs to familiarize students with basic MDS 9000 configuration procedures and design workshops where students will learn to design multiprotocol enterprise SANs and SAN extension solutions.

CANAC v2.1 - Implementing Cisco NAC Appliance

The Cisco NAC Appliance is an easily deployed software NAC solution that can automatically detect, isolate, and clean infected or vulnerable devices that attempt to access your network. The Implementing Cisco NAC Appliance (CANAC) v2.1 course provides learners with the skills and knowledge needed to implement the Cisco NAC Appliance solution.

MARS v3.0 - Cisco Security Monitoring, Analysis and Response System

The Cisco Security Monitoring Analysis and Response System (CS-MARS) is part of the Cisco Security Management Suite which provides security monitoring for network security devices and host application made by Cisco or non-Cisco providers. In addition to event correlation and data reduction features found in SIM products, CS-MARS also provides topology awareness and automatic mitigation features. In knowing the topology of a network, CS-MARS can determine where the attack is originating and apply the appropriate remediation. CS-MARS is a key component in the Cisco Self Defending Network strategy. CS-MARS exchanges information with CS-Manager to provide a unified security management solution. For example, an administrator can view IPS signatures or the Firewall block / permit syslog messages received from sensors or firewalls. CS-MARS will communicate with CS-Manager and display the IPS signature table or firewall rule table. From there the IPS signature or firewall rule can be modified as necessary. Together CS-MARS and CS-Manager provide a unified management solution for monitoring and provisioning.

IINS v2.0 - Implementing Cisco IOS Network Security

Implementing Cisco IOS Network Security (IINS) v2.0 is a five-day instructor-led course that is presented by Cisco Learning Partners to end users and channel partner customers. The content focuses on the design, implementation, and monitoring of a comprehensive security policy, using Cisco IOS security features and technologies as examples. The course covers security controls of Cisco IOS devices as well as a functional introduction to the Cisco ASA adaptive security appliance. Using instructor-led discussion, lecture, and hands-on lab exercises, this course allows students to perform basic tasks to secure a small branch office network using Cisco IOS security features that are available through web-based GUIs (Cisco Configuration Professional) and the CLI on Cisco routers, switches, and ASA appliances.

FIREWALL v2.0 - Deploying Cisco ASA v8.4(1) Firewall Solutions

The Deploying Cisco ASA Firewall Solutions (FIREWALL) v2.0 course is part of the curriculum path leading to the Cisco Certified Network Professional Security (CCNP® Security) certification. It is a five-day instructor-led course that is aimed at providing network security engineers with the knowledge and skills that are needed to implement and maintain perimeter solutions that are based on Cisco ASA v8.4(1) security appliances. At the end of the course, students will be able to reduce risk to their IT infrastructure and applications using Cisco ASA v8.4(1) security appliance features, and provide detailed operations support for the Cisco ASA v8.4(1) security appliance.

SECURE v1.0 - Securing Networks with Cisco Routers and Switches

The Securing Networks with Cisco Routers and Switches (SECURE) 1.0 course is an instructor-led course presented by Cisco training partners to their end-user customers. This five-day course aims at providing network security engineers with the knowledge and skills needed to secure Cisco IOS Software router- and switch-based networks, and provide security services based on Cisco IOS Software. Successful graduates will be able to secure the network environment using existing Cisco IOS Software features, and install and configure components of Cisco IOS Software. Components include the Zone-Based Policy Firewall, Cisco IOS Intrusion Prevention System (IPS), user-based firewall, and secure tunnels using IP Security (IPsec) virtual private network (VPN) technology including public key infrastructure (PKI). Components also include virtual tunnel interface/dynamic virtual tunnel interface (VTI/DVTI), Group Encrypted Transport VPN (GET VPN), Dynamic Multipoint Virtual Private Network (DMVPN), Secure Sockets Layer (SSL) VPN, and advanced switch security features. The course focuses on the implementation and troubleshooting aspects of the lifecycle services approach, adding some elements of the design phase as well.

ISE v1.0 - Implementing Cisco Identity Service Engine Secure Solutions

Implementing Cisco Identity Services Engine Secure Solutions (ISE) is a course that is designed to provide students with hands-on lab configuration of the Cisco Identity Services Engine (ISE) running software version 1.0. The Cisco ISE platform takes the place of the Cisco Secure Access Control System (ACS) and Network Admission Control (NAC) servers that are typically used in identity-based networks. The students will implement IEEE 802.1X-based network services using Cisco Catalyst and Nexus switches and Cisco wireless products. The course also addresses solution design, sizing, resiliency, and platform troubleshooting. Note: Per Cisco, attending a WebEx ISE v1.0 class will not qualify for fulfilling Partner ATP certification requirements.

VPN v2.0 - Deploying Cisco ASA VPN Solutions

The Deploying Cisco ASA VPN Solutions (VPN) v2.0 course is part of the curriculum path that leads to the Cisco CCNP® Security certification. This five-day instructor-led course is aimed at providing network security engineers with the knowledge and skills that they need to implement and maintain Cisco ASA adaptive security appliance-based perimeter solutions. Successful graduates will be able to use Cisco ASA features to reduce the risk to the IT infrastructure and applications and to provide detailed operations support for the Cisco ASA security appliance.

IPS v7.0 - Implementing Cisco Intrusion Prevention System

The Implementing Cisco Intrusion Prevention System (IPS) v7.0 course is an instructor-led course that is presented by Cisco Learning Partners to their end-user customers. This five-day course aims at providing network security engineers with the knowledge and skills that are needed to deploy Cisco Intrusion Prevention System (IPS)-based security solutions. Successful graduates will be able to reduce risk to the IT infrastructure and applications using Cisco IPS features, and provide detailed operations support for the Cisco IPS.

BGP v3.2 - Configuring BGP on Cisco Routers

The Configuring BGP on Cisco Routers (BGP) v3.2 course provides students with in-depth knowledge of BGP, the routing protocol that is one of the underlying foundations of the Internet and new-world technologies such as Multiprotocol Label Switching (MPLS). This curriculum covers the theory of BGP, configuration of BGP on Cisco IOS routers, detailed troubleshooting information, and hands-on exercises that provide students with the skills needed to configure and troubleshoot BGP networks in customer environments. Different service solutions in the curriculum cover BGP network design issues and usage rules for various BGP features, preparing students to design and implement efficient, optimal, and trouble free BGP networks.

MPLS v2.3 - Implementing Cisco MPLS

This design document is for the refresh of the Implementing Cisco MPLS (MPLS) v2.3 instructor-led training (ILT) course, which is used for the Multiprotocol Label Switching (MPLS) Cisco CCIP® certification tract. The course is five days long and uses standard ILT form. This update to the course reflects the most-recent developments in network design and technologies, using real-world scenarios to help reinforce the learning of key objectives.

CWLMS v4.0 - Implementing CiscoWorks LMS

Implementing CiscoWorks LMS (CWLMS) v4.0 teaches learners how to use the CiscoWorks LAN Management Solution (LMS) 4.0 to manage their network. The focus is to find the correct tools within CiscoWorks to document the network inventory, manage device configurations, control software updates, monitor performance, troubleshoot faults, and simplify the deployment of new Cisco technologies.

ACJW - Administrating Cisco Jabber for Windows 1.0

Administrating Cisco Jabber for Windows prepares students with the information required to implement an enterprise installation of Jabber client for Windows 9.x, as well integrate the client with a variety of both Cisco and Microsoft servers and technology; including Unified Communications Manager 9.x, Unity Connection 9.x, Exchange, Outlook, Office, and Active Directory. This two day class offers an extensive hands-on environment to ensure students are able successful with the initial configuration and on-going customization of Cisco's Jabber client for Windows.

CUWN-V v7.1 - Cisco Unified Wireless Networking-Virtual

The Cisco Unified Wireless Networking training class is designed to enable a network administrator to deploy a WLAN enterprise solution through the identification and successful implementation of site-appropriate hardware and software features in a Cisco Unified Wireless Network. The class begins with a high-level overview of the Cisco Unified Wireless Network (CUWN) product line, including product functions, components, capabilities, and features. You will learn where to locate installation procedures for both the access point (AP) and their associated Wireless LAN Controllers (WLCs) and properly install the CUWN hardware appropriate to site and use requirements. You will look at ways to administer CUWN, 802.11 security policies, and QoS appropriately to protect and optimize performance on the wireless network. You will configure and implement key CUWN security features to mitigate WLAN security threats. You will conclude training by learning how to utilize recommended troubleshooting methodology and the various tools available to gather and assess system data to isolate equipment failures and security threats. The CUWN training class reinforces the instruction by providing you with hands-on labs that cover how to complete the initial controller configuration using the CLI and GUI, provision APs in various options and examine AP behaviours in those configurations, explore how to set up Interface groups to allow VLAN pooling, set up a WLAN with web authentication as the security policy, configure the wireless client for WPA2 using the PEAP-MS-CHAPv2 option, create a secured WLAN on the controller, using EAP-FAST for authentication (based on local EAP and WPA/WPA2 for encryption), as well as perform a pre-image download to pre-load a new controller firmware image into your AP. This course is available in multiple formats. You can purchase instructor-led training (ILT) in a classroom setting or virtual ILT via the web. Both the classroom ILT and virtual ILT versions of this course come with access to our state of the art remote labs that use actual Cisco equipment. For the classroom ILT version of this course, laptops are provided to participate in the hands-on labs. If you desire to use your own laptop, please bring a laptop computer with an Ethernet port as well as an internal wireless NIC, 802.11a/b/g/n. The laptop’s operating systems must be Windows XP (SP3). If your operating system is Windows Vista or Windows 7, include a Terminal Emulator such as HyperTerminal. IN ADDITION, if your laptop does not contain Terminal Emulation you will need administrator rights to the laptop to install software.

IUWVN v2.0 - Implementing Cisco Unified Wireless Voice Networks

This course is instructor-led training and includes instructor assisted, hands-on labs. The Implementing Cisco Unified Wireless Voice Networks course is a 5 day ILT course, designed to help students prepare for the CCNP-Wireless certification, a professional level certification specializing in the wireless field. The IUWVN course is a component of the CCNP-Wireless curriculum. The IUWVN course is designed to give students a firm understanding of how to integrate VoWLAN services into the WLAN and be able to implement QoS, MPLS, and high-bandwidth applications into the wireless network. The IUWVN training class reinforces the instruction by providing students with hands-on labs. Laptops are provided to participate in the hands-on labs. If you desire to use your own laptop, please bring a laptop computer with an available 32-bit CardBus slot and an Ethernet port as well as an internal wireless NIC, 802.11a/b/g. The laptop’s operating systems must be either MS Windows 2000 (SP4) or XP. The laptop should also have a 9-pin serial port or USB to serial adapter. IN ADDITION, you will need administrator rights to the laptop to install drivers for the wireless client used in class.